We’ve all been there.
One of the most difficult aspects of working as a freelancer is when a client ends the relationship.
It’s personal because you’ve invested so much time and energy into working with them.
Whether it’s a long-term client whom you’ve worked with for years, or a brand new account that you looked to build a relationship and trust with, ending a client relationship can be both emotionally and professionally taxing.
Although there is no one-size-fits-all approach to handling client break-ups, there are a few key things to keep in mind so that you don’t let it derail your freelancing journey.
Here are four essential things to keep in mind when a client ends a relationship.
1. Don’t Burn Bridges
Not all client break-ups are amicable or go smoothly.
You may be tempted to react unprofessionally, especially if a client ends the relationship abruptly or rudely.
But even if you are disappointed or hurt by the end of the relationship, keep your emotions in check and take the high road.
Professionalism and respect should always be your main focus, and this is especially important when parting ways with a client.
You never know what may happen in the future.
So, instead of allowing negative emotions to dictate your reaction, it’s important to take the time to acknowledge the decision and express your understanding and support.
A client’s decision to end a business relationship should be respected, and you can show respect by thanking them for working with you.
The goal of this step is to leave the relationship on good terms.
Based on the wishes of both parties, you may not have a choice but to cut off communication entirely.
Sometimes, handling difficult clients necessitates cutting off all communication.
Remain diplomatic and courteous to them throughout the process, as you want to leave a good impression.